A: No. In the present, OnlineFoodGrocery.com can only process online orders. As customers’ security is important to us, you can be sure that your info is protected. Check our Privacy Policy for more details.

A: Yes, you will be updated after you completed an order via email about the three steps: the completion of the order, the packaging of the products and their delivery.

A: You can simply check the status of any order you’ve completed by going to My Account on OnlineFoodGrocery.com. Log in and select My Account/Order History.

A: The possibility to change the ordered products depends on the status of your order. For more details, contact us via phone at (800) 720-9350 or email us .

A:The possibility to cancel the ordered products depends on the status of your order. For more details, contact us via phone at (800) 720-9350 or email us

A: The processing of your order until it is shipped out usually lasts between 1 and 3 business days, but we always try to complete it promptly. For urgent orders, we have the option for Rush Order Service available that you can choose. Sometimes, delays are experienced as a consequence of not being able to validate the shipping address or the credit card billing address.
 

A: Customer’s protection is one of the main concerns we have OnlineFoodGrocery.com. The encryption method we use is the strong 128 bit SSL Pro from Veri-Sign. To read more details about this professional Secure Server Certificate provider, please visit: http://www.verisign.com. We also base our security system on an in-house developed BioMetric System to ensure the highest levels of customer service module protection. All of our employees only have restricted access to our customers’ data. Next to this, you also have the option to have your financial data deleted by calling the customer service department. The minus of this choice is that you will have to enter again this information every time you make a purchase.

A: In cases when a specific product is not available in the stock, you will not be able to order it. We plan to develop a feature that will allow you to be updated on the stock availability of the products.

A: OnlineFoodGrocery.com includes a state-of-art inventory control system that lists all expiration dates of the available products. The same system stocks a product when you place an order. This way, no expired products are sold. In the improbable case that you are delivered an expired item, you can easily log in and create an RMA in My Account.
 

A: OnlineFoodGrocery.com is interested in maintaining high levels of quality when offering hard to find food products. Because this is a costly process, we have no other option than that of charging such a nominal fee. However, when looking at our affordable prices the advantage of buying more is that you get to save more!

A: Yes. You will have to incur three types of shipping charges: outbound, inbound and Special packages charges (when this is the case).

A: YThe unconfirmed order status is caused by various issues related to credit card information or billing address verifications. Our customer care department will try to contact you as soon as possible for solving such issues. The order status will continue to be UNCONFIRMED until all financial information issues are solved.

A:A maximum of seven days is maintained for all such orders. In every such situation we try hard to contact you via phone and email, but we cannot prolong this status for too long. If our trials of contacting you for 7 business days fail, we have to cancel your order.

A: Please call and inform our customer support representative regarding cancellation of your order. You will have to submit the cancellation form http://www.kvchosting.com/webhosting-cancel.php and read our TOS, for refunds column. It will take 24-48 hours for order cancellation. There would be some charges deducted (read TOS at: http://www.kvchosting.com/webhosting-terms-of-service.php). Also, no refunds are given for free hosting services.

A:Yes. You can call the customer support department and solve the problems that lead to the cancellation of your order and have it reopened this way.

A: The following major credit cards are accepted at the moment: Visa, MasterCard, Discover & Amex.

A: We require that the card billing address should match the shipping address in order to avoid Internet Credit Card Frauds. We verify this match by the means of an advanced Address Verification System. In case of separate addresses, you can simply add the shipping address to your card and the problem is solved.

A: Yes, a tax for your purchases is only required if your shipping address is in Oklahoma. Outside of Oklahoma no pay tax is required.

A: The current charge is of 8.375% and it can be modified without notice.

A:Not currently.

A: We provide FedEx Ground, USPS, FedEx Express Saver, FedEx 2nd Day, FedEx Standard Overnight, and FedEx Priority Overnight.

A:You can do this by accessing My Account, Order Tracking, and you will easily visualize the packages’ status step by step, depending on the shipping method.

A:For contacting FedEx you can either call 1-800-GO-FEDEX or go to www.FedEx.com. When doing so, check if you have your tracking numbers that you can visualize by logging in My Account after the completion of the order and its shipment

A: Please contact FedEx by calling at 1-800-GO-FEDEX or going to www.FedEx.com. When doing so, check if you have your tracking numbers that you can visualize by logging in My Account after the completion of the order and its shipment.

A: While this does not commonly happen, we can deliver in some cases for a higher charge for the shipping. Call the customers support department at(800) 720-9350 to learn more about international shipment.

A:Yes, we also ship to both APO and FPO addresses, by means of the United States Postal Service. The process usually lasts for one or two business days and the products are then delivered within five to ten business days. The delivery time does not depend on OnlineFoodGrocery.com. There are some cases when it may take up to 6-8 weeks for products to be delivered to APO/FPO addresses.

A: Depending on the type, weight and size of the products you order, OnlineFoodGrocery.com might find it better to pack the food items in different packages, rather than to send them all in a package.

A: Definitely! You can pay extra to upgrade your shipping method by calling the customer service department and paying extra. The cost depends on the shipping method you use.

A: All of the available items that OnlineFoodGrocery.com sells are included in the standard return policy we have, unless there are different specifications for some products. The Standard Return policy states that clients can return the items within 21 days from the invoice date, only for products that remain unopened and are not expired. In order to make a return you have to use the RMA Request that you can find in My Account. The RMA (Return Merchandise Authorization) number is required for all returns. We never accept opened products considering that we sell food items

A: Yes, definitely, but only if the expiration dates before you are delivered the products!

A: Yes, OnlineFoodGrocery.com does not pay the shipping fees required by returning products!

A: By logging in My Account and accessing the same location of the RMA number, you can visualize the status of your refund.

A: No, exchanges are not available, only refunds.

A: Our customers can use My Account for all important elements of placing an order, the following tools being available:
a) Order History/Tracking Orders
b) Request RMA (Returns)
c) Update your Profile
d) Add/Update Shipping Addresses
e) Add/Update Credit Cards